Terms and Conditions

Welcome to Petite Delights. Please read these terms and conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms and conditions.

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Introduction

Petite Delights is a home-based bakery and design studio located in Montebello, California. We specialize in premium custom macarons and treats for all occasions.

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Orders and Payment

When submitting an order form, the order is NOT confirmed immediately. Once it is received, Petite Delights will reach out to you within 24-48 hours to discuss your order and how we can serve you. Your order will be officially confirmed with the desired date/time once the deposit payment is received.

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All custom orders must be placed at least 14 days in advance. To secure your desired date and time for pickup or delivery, a deposit of 50% of the total order amount is required at the time of booking.

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The remaining balance of your order must be paid 10-14 days in advance of the scheduled pickup or delivery date. We will send you a payment reminder closer to the due date.

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Orders placed with a fulfillment date sooner than 1 week must be paid in full no later than the date specified when we respond to your order. There are no refunds on such orders, but we are certainly open to discussing a reschedule or credit with you in case of an unexpected event.

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Cancellations and Refunds

We understand that life's plans can sometimes change. You have the flexibility to cancel your order and receive a full refund or reschedule it, provided you do so at least 2 weeks before the scheduled fulfillment date. After this period, we regretfully cannot offer a full refund to the original payment method.

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Please bear in mind that custom orders cannot be sold to another customer which entails a considerable amount of loving preparation, scheduling, and material expenses. This ensures the exceptional quality and freshness you expect from us.

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To initiate a cancellation, kindly reach out to us via email or phone (call/text) at least 14 days before your scheduled delivery or pickup date, ideally as soon as possible.

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Refund Eligibility

You may cancel your order with a full refund of the deposit or the option to receive a credit, provided it is done at least two weeks prior to the scheduled event date. Refunds will be processed within 4-7 business days. Please note that after this two-week timeframe, the initial 50% deposit becomes non-refundable, regardless of the circumstances.

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Late Cancellation

Any orders cancelled after the specified cancellation deadline, will result in forfeiture of the initial deposit, which will not be eligible for refund in original form of payment. However, we are more than happy to explore options for rescheduling to a later date or time or issuing a credit for future use. Please note that orders cancelled within 72 hours of the scheduled delivery or pickup date will result in complete forfeiture of the non-refundable deposit.

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Late Payment

Failure to make the final payment in a timely manner (within 10-14 days of the scheduled date) may result in the cancellation of your order and the forfeiture of your deposit.

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Allergy Disclaimer

To access additional details regarding our allergy disclaimer, please visit this page.

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